_____ is a set of activities used to implement a management orientation that stresses customer satisfaction.
A. Planning strategy
B. Customer management
C. Marketing
D. A control system
E. Reciprocity
Answer: C
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The five-component framework can be used when assessing the scope of ________.
A. habits B. hiring new people C. organization disruption D. life E. new systems
Some firms serve both ultimate consumers and industrial consumers
Indicate whether the statement is true or false
The Retained earnings account has a credit balance of $21,250 before closing entries are made. If total revenues for the period are $67,700, total expenses are $49,300, and dividends are $11,250, what is the ending balance in the Retained earnings account after all closing entries are made?
A. $28,400. B. $10,000. C. $21,250. D. $39,650. E. $18,400.
The cost of doing business is also known as
a. a liability. b. an expense. c. revenue. d. an asset.