When writing a reply, use objective, clear language to answer the reader's implied and stated questions
Indicate whether the statement is true or false
True
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Cash flows do not always fit unambiguously into only one of the three categories: operating, investing and financing. Explain
Which of the following is an example of a good practice when sending a good-news message??
A) ?Dave, a manager at Wizzware Inc., organizes his message such that the main idea is presented at the end. B) ?Ava, a manager at Auroville Inc., conveys positive news to her employees using a direct approach. C) ?Sameer, a manager at GreenMove Inc., ensures that he does not stress on the main idea of his message. D) ?Zaiba, a manager at BayWave Corp., delivers positive news to her employees without providing additional details.
Most companies receiving a claim message tend to A) ignore the first phone call, e-mail, or letter
B) respond only to letters containing complaints that could result in lawsuits or financial harm. C) respond promptly because they want to maintain customer goodwill and loyalty. D) wait two to six weeks to establish a "cooling-off period" prior to responding.
Which of the following statements about social networking in the workplace is most accurate?
A) Businesses use social networking sites only to connect with customers. B) ?Social networking presents no risks for businesses. C) ?Business professionals should always think twice before posting anything on social networking sites. D) All answer choices are accurate statements about the use social networking on the job.