Most companies receiving a claim message tend to
A) ignore the first phone call, e-mail, or letter
B) respond only to letters containing complaints that could result in lawsuits or financial harm.
C) respond promptly because they want to maintain customer goodwill and loyalty.
D) wait two to six weeks to establish a "cooling-off period" prior to responding.
C
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Identify whether each of the following items 1 through 8 would on appear on the bank side or the book side of a bank reconciliation.____ 1. Bank service charges____ 2. Outstanding checks____ 3. Deposits in transit____ 4. NSF check____ 5. Interest on a checking account____ 6. The company properly wrote a check for $95.80 that the bank incorrectly paid as $9.58.____ 7. The bank printed checks for the depositor for a fee.____ 8. The bank collected a $1,000 note for the depositor.
What will be an ideal response?
Seiko makes watches. It markets its higher quality watches under the Seiko or LaSalle brand name and its lower-priced watches are sold under the Pulsar brand. Seiko uses a ________ strategy.
A. product differentiation branding B. multibranding C. segmentation branding D. private branding E. multiproduct branding
A company has net sales of $50,000 during the year. At year end (before an adjustment is made), Allowance for Uncollectible Accounts has a credit balance of $2,500. If the company estimates that 3 percent of net sales are uncollectible, what is the balance in the allowance account after the year-end adjustment has been made using the percentage of net sales method?
A) $1,500 debit balance B) $1,500 credit balance C) $4,000 credit balance D) $1,000 debit balance
Gary Tucker is a senior salesperson at a retail showroom of Ford Motor Company. He sells more than 50 cars every month and often uses the minor-points close to get the order from clients. Which of the following statements is most likely an example of Gary's minor-points close?
A. "Would you prefer tan or black leather seats in this model?" B. "Would you prefer a single or double-cab truck?" C. "Are you looking for an economy car or an SUV?" D. "Are you searching for a new car or a pre-owned car?" E. "Would you like to purchase or lease the car?"