Nichelle has called in sick one time too many. Emerson, her manager, is likely to use what conflict style with her?
a. avoiding
b. collaborating
c. accommodating
d. forcing
D
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Claude knows that his grandfather likes to go on at length about his childhood. Claude decides to engage in pseudolistening to pass the time in conversation. You would expect Claude to ______.
a. pretend to listen to his grandfather’s stories b. try to catch his grandfather in a lie and discredit him c. interrupt his stories to guess the endings d. listen to some parts of his grandfather’s stories but not others
A hypothetical example is a brief narrative or story that helps to personalize your ideas
Indicate whether the statement is true or false
Communication is defined as the intentional or unintentional process of using specific interactions to
a. gain an advantage over others in the workplace. b. inform, persuade, and educate. c. influence others. d. share information and construct meaning.
Your face and voice show your audience which emotion you are feeling; your posture communicates
A) your professionalism. B) how much speaking experience you have. C) your physical stamina. D) the intensity of that emotion.