Multiple topics are covered in ad hoc meetings
Indicate whether the statement is true or false
false
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Which of the following is a similarity between hypermarkets and supercenters?
A. Both lack parking facilities for customers. B. Both avoid the sale of perishables. C. Both offer self-service. D. Both carry a negotiable percentage of nonfood items. E. Both are common in the United States.
During the days following Superstorm Sandy, telephone and Internet service was poor across a wide area because so many people were trying to get in touch with friends and relatives. Customers of these services soon realized that they should not expect the level of service they were accustomed to prior to the storm. These customers were quite forgiving during this time because they recognized that service performance was being affected by:
A. Derived service expectations B. Implicit service promises C. Predicted service D. Uncontrollable situational factors E. Personal situational factors
An example of an occasional control is which of the following?
a. budgeting b. monthly meetings c. self-control d. observation
More than two attempts at closing can appear pushy and should be avoided by salespeople.
Answer the following statement true (T) or false (F)