According to Toulmin's model of everyday argument, listeners can respond to the claims advanced by a speaker in which of the following ways?
A) The can reject the claim based on the amount of humor used in the speech.
B) They can accept the claim based on the organizational structure of the argument.
C) They can reject the speaker's claims based on the internal summaries used in the speech.
D) They can accept or reject the claim according to their evaluation of the speaker's charisma.
E) They can accept the speaker's claims at face value.
E
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Which of the following statements would most likely be an active listening response?
A) Jenny is a pessimist. You shouldn't care about what she thinks and says. B) Rumors that can ruin your reputation have to be stopped immediately. C) Why would she say a thing like that? Have you done something behind her back? D) You're afraid that Jenny is spreading false rumors about you and Derik. In fact, you're pretty sure of it, and you are mad and disappointed that Jenny would do such a thing!
Based on information in the text, what did both Samsung and Wells Fargo do during the crisis recovery stage?
a. added social media gatekeepers to their PR teams b. improved their customer service response times c. expanded their social responsibility efforts d. developed better replacement products
When words reflect unqualified, often untrue generalizations that deny individual differences among people, they become the language barrier of _____
a. bypassing b. polarization c. allness d. denotation
A speech should be practiced point by point, not word for word.
Answer the following statement true (T) or false (F)