Service jobs are high in emotional labor.
Answer the following statement true (T) or false (F)
True
Service jobs in which employees make direct contact with customers often require those employees to hide any anger, anxiety, sadness, or disgust that they may feel, suppressing the urge to spontaneously engage in some negative behavior. Such jobs are high in emotional labor, or the need to manage emotions to complete job duties successfully.
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Some companies separate systems analysis from programming/program maintenance. All of the following are control weaknesses that may occur with this organizational structure except
a. systems documentation is inadequate because of pressures to begin coding a new program before documenting the current program b. illegal lines of code are hidden among legitimate code and a fraud is covered up for a long period of time c. a new systems analyst has difficulty in understanding the logic of the program d. inadequate systems documentation is prepared because this provides a sense of job security to the programmer
In the ________ stage of market planning, marketers must determine how they want consumers to think of their product in comparison to competing products
A) develop a mission statement B) perform a situation analysis C) develop marketing strategies D) develop distribution strategies E) implement the plan
Which of the following will most likely be included in a press kit posted on an organization's Web site?
A) interesting facts about the firm's history B) statistics about the firm's profits and losses C) information about a competitor's product D) detailed analysis of industry trends E) announcements regarding ad submissions
One of the two internal control procedures over inventory is to properly report inventory on the financial statements
Indicate whether the statement is true or false