Which of the following represent Gibb's defensive characteristics?
a. problem description, problem orientation, equality
b. spontaneity, neutrality, superiority
c. evaluation, control, strategy
d. all of these
Answer: C
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Individuals experiencing communicative apprehension often believe that one or more of their basic needs is being attacked
A. True B. False
Jack primarily used Web sources for his informative speech about gun control
However, his over-reliance on a Web site sponsored by the National Rifle Association caused his speech to be slanted in one direction, rather than presenting multiple sides of the issue. Which of the six criteria for evaluating Web sources did Jack ignore? a. accountability b. accuracy c. objectivity d. usability
Which leadership role is most directly related to task needs?
A. initiating B. ensuring member satisfaction C. maintaining effective interaction D. promoting interpersonal relationships
____________ ____________ describes the work performed by those whose jobs involve a high degree of personal contact and who are expected to produce an emotional state, such as pleasure, gratitude, or self-esteem in the people with whom they deal
Fill in the blank with correct word