According to Immanuel Kant, “treating humanity as an end” means treating people with ______.
Fill in the blank(s) with the appropriate word(s).
respect
Business
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Assuming a customer claim will be granted, what type of response will allow the company to build a better relationship with the customer?
A) Direct B) Indirect C) Condolence D) Goodwill E) Thank you
Business
Which of the informal elements of ethics focuses on the words, talk, attitudes, and values used within an organization?
A. language B. stories C. norms D. rituals
Business
What are the three stages in Lewin’s model of change?
a. Easy, hard, and harder b. Stop, drop, and roll c. Stop, look, and listen d. Unfreeze, change, and refreeze
Business
Which is not one of the financial costs of a recall?
a. Communication costs b. Engineering costs c. Marketing costs d. Legal costs
Business