Assuming a customer claim will be granted, what type of response will allow the company to build a better relationship with the customer?
A) Direct
B) Indirect
C) Condolence
D) Goodwill
E) Thank you
Answer: D
Explanation: D) When a customer requests a refund, exchange, or repair, a business has an opportunity to create goodwill. Assuming that the company decides to satisfy the customer's claim, a well-written response can strengthen the company's relationship with the customer.
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