A software company's management did not respond though they knew that computer software customers want quick response to phone calls. Identify the type of gap that has occurred here
A) the gap between customers' expectations and management perceptions
B) the gap between management's perceptions and service quality specifications
C) the gap between service quality specifications and service delivery
D) the gap between service delivery and external communications
B
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In using reinforcement, a manager should
A. clearly communicate the desired behavior. B. reward both desired and undesired behavior. C. give all employees the same rewards to ensure fairness. D. save rewards for weekly or monthly celebrations. E. avoid using punishment.
When treasury stock is resold for an amount less than its cost, the difference between the sales price and the cost is deducted from the Additional PaidIn Capital—Treasury Stock account or the Retained Earnings account (if the Additional PaidIn Capital—Treasury Stock account does not exist)
a. True b. False Indicate whether the statement is true or false
A salesperson can develop numerous types of value analyses for a prospective buyer. List three types of frequently used value analyses.
What will be an ideal response?
List six areas typically addressed by codes of ethics.
What will be an ideal response?