In using reinforcement, a manager should

A. clearly communicate the desired behavior.
B. reward both desired and undesired behavior.
C. give all employees the same rewards to ensure fairness.
D. save rewards for weekly or monthly celebrations.
E. avoid using punishment.


A. clearly communicate the desired behavior.

Whether using positive reinforcement or punishment, a manager should be clear about what behavior is appropriate and what is undesirable.

Business

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