Which of the following was the most recently recognized as a valid subject matter for a patent?
A) Original ideas for community improvement
B) Machines
C) Processes
D) Designs
E) Certain types of business plans
E
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Training and development programs in followership are ______.
A. widely available in the consulting industry B. currently more popular than leadership training programs C. all based on the work of Barbara Kellerman D. are not popular programs currently but are predicted to become more important
The largest professional legal organization in the United States is the ________
Fill in the blanks with correct word
You're not sure how your reader will react to the bad news you will be delivering. What should you do?
A) Organize the bad-news message using the direct strategy. B) Organize the bad-news message using the indirect strategy. C) Send the bad news via e-mail. D) Call the reader to confirm what her reaction will be before writing the message.
A company that tracks customers' shopping patterns and then sends them sales offers that complement their previous purchases is engaged in
A. customer relationship management. B. target market segmentation. C. lifetime value marketing. D. customer segmentation analysis. E. share of customer management.