Adjusting leadership styles is based on the assumption that ______.
A. followers’ skills and motivation vary over time
B. leaders have to develop basic skills prior to assessing follower needs
C. followers’ skill level stays the same, whereas motivation level varies
D. leaders adjust their styles to the behavioral styles of followers
A. followers’ skills and motivation vary over time
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The representative of a packaged food service informed Carla, the cafeteria manager of a university, that the company would be making bulk deliveries every two weeks instead of its current weekly service. Carla complied even though this delivery schedule would require her to make extra arrangements to store the food. In this scenario, Carla's approach to conflict resolution reflects the ________ mode.
A. compromising B. competing C. opposing D. collaborating E. accommodating
Which of the following correctly states the role of banks in import/export transactions involving a letter of credit (L/C)?
A) The importer's bank is the advising and/or confirming bank; the exporter's bank is the issuing bank. B) The exporter's bank is the advising and/or confirming bank; the importer's bank is the issuing bank. C) The exporter's bank is the advising, confirming, and issuing bank. D) The importer's bank is the advising, confirming, and issuing bank. E) none of the above
A(n) _____ is used to indicate forceful summarizing, forceful repetition, and afterthoughts
A. dash B. period C. comma D. exclamation point
When a customer's expectations are not met, you will be more successful rebuilding the long-term relationship if you
A) delay responding and hope the customer forgets about the complaint. B) send a letter. C) call the customer or schedule a face-to-face meeting. D) request that a supervisor contact the customer.