Which of the following models has a question that requires analysis of the effect of a decision on stakeholders?
A) Blanchard/Peale
B) Wall Street Journal model
C) Does the conduct comply with the law?
D) All of the above
B
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Which of the following amounts in a combination journal would be posted to a ledger account?
a. the total of the Accounts Receivable column; b. the total of the Service Fees column; c. the total of the General Debit column; d. none of these; e. all of these
Which of the following is an example of how information about the services offered is part of the service environment?
a. asking a waiter about the specials b. seeing an advertisement banner on your computer for discount on hotel rooms c. seeing displayed awards and reviews a restaurant has received d. talking with locals about where the best cafes are
The principle of social proof suggests that people
A. have to appear consistent, both to themselves and to others. B. have a capacity to consider another person's viewpoint. C. place higher value on things that are less available. D. look to others to determine the correct response in many situations.
The most common cultural tradition from which various religions have grown is
A. Greek. B. Abrahamic/West Asian. C. Indian. D. Mesopotamian.