SCENARIO-BASED QUESTIONS Improvement of Poor Questionnaire Meacham Industries is a small company that wants to improve communications between its supervisors and employees. A questionnaire has been developed for employees to determine their attitudes

Question

toward communicating with their supervisors. The following questions are in the form of a draft and need to be rewritten for clarity and easy tabulation. (a) Do you work in the office, maintenance, assembly line, or shipping? (b) How long have you worked here? (c) Do you think most supervisors are approachable? (d) Do you feel that you can talk to your supervisor when needed? (e) Is your supervisor available to answer questions? (f) How do you prefer to communicate with your supervisor? (g) How does your supervisor usually communicate with you? (h) Does your supervisor give you feedback? (i) Does your supervisor give reprimands? How? (j) Do you think an employee suggestion box would be useful? Required: Rewrite the above questions for clarity and easy tabulation of results.

Answer 1

Revised questionnaire:
(a) Check one of the following to indicate your department.
__Office __Maintenance __Assembly/Production __Shipping

(b) How long have you worked for Meacham Industries? Check one.
__1 year or less __2-3 years __4-5 years __6-7 years __more than 7 years

(c) How does your supervisor usually communicate with you? Check one.
__Face-to-face __Email __Instant message __Combination

(d) How do you prefer to communicate with your supervisor? Check one.
__Face-to-face __Email __Instant message __Combination

(e) How often do you think most supervisors at this company communicate effectively with their employees?
__Never __Rarely __Sometimes __Frequently __Usually __Always

(f) How often can you communicate with your supervisor when necessary?
__Never __Rarely __Sometimes __Frequently __Usually __Always

(g) Does your supervisor effectively answer your questions?
__Never __Rarely __Sometimes __Frequently __Usually __Always

(h) Does your supervisor give you helpful feedback?
__Never __Rarely __Sometimes __Frequently __Usually __Always

(i) How does your supervisor deliver reprimands?
__Face-to-face __Email __Instant message __Combination

(j) What suggestions do you have for improving communication between supervisors and employees? Write comments in the space provided.