A service bundle includes the explicit service, the supporting facility, the facilitating goods, as well as the implicit services
a. True
b. False
Indicate whether the statement is true or false
True
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Organizational design is concerned with an organization developing
A. the best structures of costs and efficiency that an organization uses to meet goals. B. optimal structures of accountability and responsibility to execute its strategies. C. important decisions that are suggested by employees. D. new MBO goals. E. the most favorable methods of accomplishing both the diversity and synergy plans.
Advantages of PERT include
A) inexpensive to maintain. B) flexibility. C) easy to use. D) ability to identify interdependencies and problems between activities.
A ________ is a single step in the service process
Fill in the blanks with correct word
iMeeMine Inc develops a new mobile phone that the company names "Call Mee." iMeeMine can obtain trademark protection for A) ?the phone
B) ?the "newness" of the device. C) ?the name "Call Mi." D) ?none of the choices.