What are two emotions that are central to conflict, and how do they influence communication behavior?
What will be an ideal response?
Students should include two of the following responses.
Anger is the central emotion of conflict, generally triggering an attack response. People can respond more positively to anger by listening, discussing issues calmly, owning their feelings, and avoiding blame.
Jealousy often results in competitive and aggressive behavior. However, individuals can use collaborative strategies such as direct, positive, and problem-focused communication.
Hurt occurs when a person feels psychologically injured by another person and is generally accompanied by pain, anger, sadness, and suffering. The text does not discuss communication behavior associated with hurt.
Guilt often evokes responses to repair the damage that has been done by apologizing, admitting guilt, offering justifications, and trying to make the party feel better. Defensiveness and justifications are often used when a person has difficulty admitting they have erred.
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Wayne sells natural gas to large corporations that need it to fuel generators or as a raw material in a chemical process. As such, Wayne sells a:
a) specialty product. b) systems product c) feature product d) commodity.
_________ is engaging the public through careful, thoughtful, and responsible communication toward an end that seeks a better world for our communities and our families.
A. Reflexivity B. Public Advocacy C. Praxis D. Problem-posing
Creating dissonance and then offering listeners a way to restore balance can be an effective persuasive strategy
Indicate whether the statement is true or false
Tia is very passionate about raising money for a Haitian relief fund. She e-mails her family and friends soliciting donations after a major earthquake in Haiti, encouraging them to send money to the organization. When Tia's brother asks about how much money goes to the cause versus how much is kept for administration costs, Tia ignores his concerns and again urges him to donate. Tia's brother feels that Tia is just using him for the donation and decides to donate his money elsewhere. What could Tia have done to better establish her ethos?
A. Tia could have had more virtue. B. Tia could have displayed more experience with the topic. C. Tia could have demonstrated more integrity. D. Tia could have had more goodwill toward her audience.