According to Goleman, practice often leads to improved performance and increases your motivation to do even better in the future
Indicate whether the statement is true or false.
TRUE
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Statistics show that hostile customers, through word of mouth, can __________ a company's business by 2%
a. increase b. reduce c. extend d. encourage
Identify the first three steps in the Progressive Problem-Solving Method
a) Fact finding and issue analysis, task clarification, solution criteria b) Task clarification, problem identification, fact finding and issue analysis c) Solution criteria and limitation, solution options and evaluation, solution selection d) Solution options, solution criteria, fact finding and issue analysis e) Problem identification, problem solution, problem implementation
The adequacy and effectiveness of organizing messages cannot be evaluated
Indicate whether this statement is true or false.
All of the following are ways that nonverbal behaviors interact with verbal communication EXCEPT
A) nonverbal behaviors repeat verbal messages.
B) nonverbal behaviors highlight verbal communication.
C) nonverbal behaviors complement, or add to words.
D) nonverbal behaviors contradict verbal messages.
E) none of these are exceptions.