When training employees, which form of reinforcement generally works better than punishment?
a. positive
b. avoidance
c. negative
d. extinction
a. positive
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A shopper is most likely to receive standardized customer service in
A. McDonald's. B. Bass Pro Shops. C. Marriott Hotel. D. Nordstrom. E. Ritz Carlton Hotel.
What is spurious to superior strategy execution and operating excellence?
A. having access to online systems that provide statistical information about operating activities B. having state-of-the-art operating systems, information systems, and real-time data C. having real-time information systems that permit company managers to stay on top of implementation initiatives and daily operations and to intervene if things seem to be drifting off course D. having access to employee data of competitors E. having the systems capability to identify and diagnose problems, so as to take corrective actions
The deponent is the person whose testimony is given under oath during a deposition
a. True b. False
Projects that are essential to support the long-range mission are categorized as
A) operational. B) strategic. C) mission critical. D) emergency.