If you must deliver bad news, determine ________ to help you choose the direct or indirect approach for delivering the message
A) how much you care about the audience
B) how important the news is to the reader
C) your writing style preferences
D) how much time is available to develop a message
E) if a strong buffer can be developed
Answer: B
Explanation: B) When you must deliver bad news, consider how it will affect your audience, choose your approach, and then use a respectful, audience-centered tone to deliver your message.
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