What type of report can include a sales report from last year or salary report from five years ago?
A. Variable report
B. Structured report
C. Static report
D. Dynamic report
Answer: C
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Speakers can expect of a quality audience all of the following EXCEPT
a. that they give all ideas a fair hearing. b. that they are courteous and polite. c. that they change their opinions. d. that they are attentive to the message.
Answer the following statements true (T) or false (F)
1. Most guests fill out a comment card before leaving the service location. 2. The comment cards returned to a restaurant are particularly valuable because they represent a true random sample. 3. In the critical incident technique, the moments in the guest experience are classified as dissatisfiers, neutral, or satisfiers. 4. SERVQUAL assesses guest perceptions, not objective reality.
All communication should be consistent in fact, treatment, and _____
Fill in the blank(s) with correct word
Which sentence is correctly punctuated?
A) The book, The Seven Habits of Highly Effective People was written by Stephen Covey. B) The book, The Seven Habits of Highly Effective People, was written by Stephen Covey. C) The book The Seven Habits of Highly Effective People was written by Stephen Covey.