Ines is currently training Shelby on the proper way to deliver drinks to a table. Ines is telling Shelby that when there appears to be a child under the age of 5, she should, by default, bring the drink in a cup with a lid and straw to minimize the risk of spills she would have to then clean up. Which stage of coaching is Sloan using?
a. Describe current performance.
b. Describe desired performance.
c. Get a commitment to the change.
d. Follow up.
b. Describe desired performance.
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Segment data contain information about geographic markets, including foreign countries
Indicate whether the statement is true or false
Answer the following statements true (T) or false (F)
1. An intelligent audience could be both easier and more difficult to persuade. 2. An audience needs to be moved both rationally and emotionally by persuasive appeals. 3. Among the persuasion variables described in the chapter that are associated with the speaker, the most significant variable is the speaker’s credibility. 4. A manager uses expert opinion when citing an authority to provide evidence.
Accounting and legal services are examples of _____ services
a. proforma b. rented-goods c. nongoods d. owned-goods
Working capital is defined as:
A. Total assets minus total liabilities. B. Current assets less current liabilities. C. Current assets divided by current liabilities. D. Current liabilities divided by total liabilities.