When encountering a hostile listener, it is best to ______.
a. avoid arguing
b. seek common ground
c. allow him or her to speak first
d. change the subject
b. seek common ground
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Poole
A) The second principle of thermodynamics B) The Social Psychology of Organizations C) The Management of Innovation D) General System Theory E) The Fifth Discipline F) Developing Organizations: Diagnosis and Action G) The Social Psychology of Organizing H) The four "promises" of systems theory
Which of the following research methods is a type of "environmental monitoring?"
a. Gatekeeping research b. Media audits c. Output analysis d. Social audits
Marcella dyed her hair pink because all the members of her favorite band have that hair color. What did Marcella rely on to make her decision?
A. reference group B. captive audience C. platitudes D. mediated audience
Which of the following examples correctly applies the technique of arguing by authority?
A. The former U.S. ambassador to the United Nations agrees with my opinion about military involvement in Syria. B. Global warming is melting ice caps, rising sea levels threaten flooding, so global warming threatens to flood coastal cities. C. I have met five Canadians who speak both French and English, so all Canadians speak both French and English. D. If corn can be raised successfully in Iowa, then it should grow well in neighboring Nebraska.