An improvement in quality must necessarily increase costs
Indicate whether the statement is true or false
FALSE
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If Berylia Nursery Company quotes an FOB origin price to a plant retailer, it indicates that:
A. the plant retailer will pay all shipping costs. B. Berylia will pay all shipping costs. C. the retailer will be reimbursed for all plants that die in transit. D. Berylia and the plant retailer will split the shipping costs. E. Berylia will take complete responsibility for the product until it reaches the plant retailer.
Tangibles, reliability, responsiveness, assurance, and empathy are the five dimensions of service quality used in which of the following?
A) total quality management (TQM) B) SERVQUAL C) gap analysis D) the critical incident technique E) the market fulfillment approach
Parts standardization typically does NOT:
A) reduce the time to develop a new product. B) reduce the cost of final products. C) reduce the profit of a new product. D) reduce the cost of developing new products.
Which of the following statements is true?
I. It is NOT always practical to expect 100% inventory accuracy on all items. II. "C" items should be expected to have a higher inventory accuracy than "A" items. III. Tolerance is the amount of permissible variation between an inventory record and a physical count. A) I, II and III B) I and II only C) I and III only D) II and III only E) I only