Randall is a clerk in the accounting group at LennoCorp. At a recent lunch with colleagues, who are all clerks in different departments at LennoCorp, Randall discovered that the clerks in the development teams earn higher wages than he does. In this situation, Randall learned that he does not have internal pay equity.
Answer the following statement true (T) or false (F)
False
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________ index a business or product against another similar business or product with respect to product performance, service quality, and brand image
A) Competitiveness metrics B) Finance-based performance metrics C) Market share metrics D) Internal performance metrics E) Customer metrics
Avoiding a conflict instead of addressing it ________
A) is never a good choice B) is a poor choice if you think you have no chance of resolving the conflict to your satisfaction C) should not be done if it interferes with productivity D) usually results in a win-win situation E) tends to lead to the conflict improving on its own
Which is a good strategy for preventing groupthink?
A. express a preference for a particular solution as a leader B. divide into subgroups for discussions C. keep the group away from contact with other groups D. all of these
A study showed that disagreeing about major issues can lead to positive outcomes for the group when the
A) team leader explains that disagreement will not be tolerated. B) dissenters feel they have the freedom to express doubt. C) dissenters are paid a small bonus to keep quiet. D) rest of the group pokes fun at the dissenters.