Which of the following actions is MOST likely to create a wrongful discharge claim?
A. Terminating an employee only if there is an articulated reason
B. Setting and following termination rules and schedules
C. Documenting all performance problems
D. Making exceptions to the rules in unique circumstances
Answer: D
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Sales leads should be qualified and placed into categories based on:
A) sales potential and probability of acquisition B) profit potential and probability of acquisition C) sales potential and profit potential D) the share of the customer currently held and the potential for increasing the share
According to the text, the largest database of companies in the United States is contained in the national Electronic Yellow Pages
Indicate whether the statement is true or false
Extraordinary gains and losses arise from events that have all the following characteristics except:
a. They are unusual given the nature of the firm's activity. b. They are nonrecurring. c. They are material in amount. d. They result from terminated involvement in a line of business.
In recent years, changes in technology have ______.
A. blurred the differences between products and services B. made the differences between products and services more distinct C. required products to be offered with services D. made products more important than services