The challenge for the future of the European Union is to:
A. absorb its eastern neighbors.
B. have common custom duties.
C. have unified industrial and commercial policies.
D. be able to manufacture high-quality, low-cost goods.
Answer: A
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______ refers to educating ______ employees in skills needed to do their jobs in the future.
A. Training; technical and operational B. Development; technical and operational C. Training; managerial and professional D. Development; managerial and professional E. Orientation; seasoned
SERVQUAL is ______.
a. an instrument designed to evaluate service quality b. a leading mystery-shopping organization c. a leading budget motel chain d. a method to make all service equal
The behavioral approach works by ______.
A. telling leaders how to behave B. finding the 9, 9 style is the best style C. describing major types of leader behaviors D. emphasis on task behaviors
Which statement requires citation of the source if given during a presentation to a classroom of college students?
a. Spiders have eight legs. b. The year is broken down into four seasons. c. Alaska is part of the United States. d. China has the largest number of Internet users.