SERVQUAL is ______.
a. an instrument designed to evaluate service quality
b. a leading mystery-shopping organization
c. a leading budget motel chain
d. a method to make all service equal
a. an instrument designed to evaluate service quality
You might also like to view...
SCENARIO BASED QUESTIONS ?Writing a Short Report McCray Inc has been asked by Grail Corporation to conduct a green audit of the company's environmental practices. Required: Write a short report in the expanded letter format detailing the findings and recommendations of the green audit
Regarding new-task organizational buying, which of the following is/are likely to be involved?
A. purchasing manager B. top managers C. production process engineers D. production line supervisors E. All these answers are correct.
Effective time management is not a challenge for most people and does not require concerted effort or regular practice.
Answer the following statement true (T) or false (F)
The source of buying information trusted by 56 percent of consumers is
A. online banner ads. B. online consumer opinions. C. brand sponsorships. D. TV program product placements. E. billboards and other outdoor advertising.