Describe how a leader's performance and maintenance behaviors influence people's attitudes and performance.
What will be an ideal response?
Student answers will vary but should demonstrate understanding of the performance and maintenance dimensions of leadership. Performance and maintenance dimensions of leadership are independent of each other. In other words, a leader can behave in ways that emphasize one, both, or neither of these dimensions. A team of Ohio State University researchers investigated the effects of leader behaviors in a truck manufacturing plant of International Harvester. Generally, supervisors who were high on maintenance behaviors (which the researchers termed consideration) had fewer grievances and less turnover in their work units than supervisors who were low on this dimension. The opposite held true for task performance behaviors (which the research team called initiating structure). Supervisors high on this dimension had more grievances and higher turnover rates. When maintenance and performance leadership behaviors were considered together, the results were more complex. But one conclusion was clear: when a leader is high on performance-oriented behaviors, he or she should also be maintenance oriented. Otherwise, the leader will face high rates of employee turnover and grievances.
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a. True b. False Indicate whether the statement is true or false
According to Kotter, companies manage complexity in which of the following ways?
A. Solving problems B. Motivating people C. Lobbying the government D. Innovating new products E. Setting a direction
Which of the following is generally considered a best practice while handling documentary evidence?
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Dana is planning on renovating her kitchen. When she went into a home improvement store, she admired the various model kitchens the store had set up. Each kitchen used a different style and color scheme and allowed Dana to consider the possible themes she could use. Which merchandise presentation technique is the store utilizing?
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