According to Kotter, companies manage complexity in which of the following ways?
A. Solving problems
B. Motivating people
C. Lobbying the government
D. Innovating new products
E. Setting a direction
A. Solving problems
According to Kotter, companies manage complexity by planning and budgeting, organizing and staffing, and controlling and problem solving.
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What factor that influences our internal and external attributions listed below looks at how everyone else responds in the same situation?
A. dispute B. distinctiveness C. consistency D. consensus
A guest’s emotional responses have which two elements of interest to hospitality organizations?
a. impact on perception; impact on satisfaction b. impact on per capita spend; impact on repeat business c. degree of nostalgia; degree of loyalty d. degree of arousal; degree of pleasure
Liabilities are debts owed by the business entity
Indicate whether the statement is true or false
A(n) ________ is a financial instrument representing the contract between the borrower and the lender
a. accounts payable b. bond c. common stock d. preferred stock