Which of the following statements is an example of resale in the closing paragraph of a bad-news message?
A) The product you ordered is no longer in stock.
B) You chose our best-selling model.
C) ?We are happy to send you an alternative product.
D) Because we are out of the product you ordered, we are referring you to our competitor.
B
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The maker of a note recognizes a note receivable on the balance sheet and interest revenue on its income statement
a. True b. False Indicate whether the statement is true or false
When handling conflict, we must utilize effective problem-solving and conflict resolution techniques. As you do this, what rules should you follow to foster perception sharing?
What will be an ideal response?
During the acquaintance phase of leadership making, subordinates tend to focus ______.
A. less on their own self-interests B. mostly on their own self-interests C. less on the group's interests D. on both their own and the group's interests
Emotional labor is different from other forms of impression management with the following reasons EXCEPT ______.
A. control of feelings is done for pay B. emotional laborers interact with outsiders C. this influence raises its own special set of ethical issues D. emotional laborers interact with insiders