Unfair methods of competition are illegal under the FTC Act
a. True
b. False
Indicate whether the statement is true or false
True
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Which of these strategies softens the blow of negative messages?
A. place negative information at points of low emphasis B. avoid no or not when possible C. avoid words with negative connotations D. all of these
________ refers to the physical surroundings in which a service takes place, and how they affect customers and employees
Fill in the blanks with correct word
Managers can improve coordination within the supply chain by
A) holding product in inventory but off official inventory records. B) listing product in inventory without actually holding the physical goods. C) aligning goals and incentives. D) decreasing product visibility.
Which of the following is NOT an advantage of mail surveys as a method of quantitative research?
A. ability to do extensive questioning B. high response rates C. ability of the respondent to complete the survey at his/her convenience D. greater willingness of the respondent to provide personal information E. low cost relative to personal interview surveys