U.S. Steel and the United Steelworkers announced an agreement for a 3-year contract. The agreement is an example of a(n) _____ decision.

Fill in the blank(s) with the appropriate word(s).


nonprogrammed

Rationale: The agreement is an example of a nonprogrammed decision. A nonprogrammed decision is a decision that is relatively unstructured and occurs much less often than a programmed decision.

Business

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a. True b. False Indicate whether the statement is true or false

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When you place a call on hold, ____.

A. ask callers if they want to hold while you perform another task B. check frequently with callers on hold C. use the hold feature when you need to move away from the phone D. all of the above

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Each automobile policy contains both liability and property damage coverage

Indicate whether this statement is true or false.

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Indicate whether the statement is true or false

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