Service employees that are uncaring, impolite, unresponsive, or unknowledgeable will cause consumers to switch providers for which reason?
A) core service failure
B) service encounter failure
C) pricing
D) attraction by competitors
E) ethical problems
B) service encounter failure
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______ is the influence a leader gains over others when they desire to identify and be associated with him or her.
A. Referent power B. Legitimate power C. Expert power D. Reward power
To be accurate, objectives should be SMART. What does the M in SMART stand for?
A. Memorable B. Measurable C. Mechanistic D. Methodical E. Multifaceted
Nett Labs orders 30 desktop computers from iDeal, a local computer dealer. Nett Labs requires that each computer has a 2.6 GHz processor, 500 GB hard disk, and Windows operating system
iDeal supplies 30 desktop computers, each with a 2 GHz processor, 500 GB hard disk, and Windows operating system. Which of the following terms hold true for iDeal's performance? A) complete performance B) material breach C) substantial performance D) anticipatory breach
Under the perfect tender rule, if tender is not perfect, the seller is obligated to try again.?
Indicate whether the statement is true or false