To be accurate, objectives should be SMART. What does the M in SMART stand for?
A. Memorable
B. Measurable
C. Mechanistic
D. Methodical
E. Multifaceted
B. Measurable
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In a new team work environment,
A. rewards are based solely on individual performance. B. managers alone determine "best work methods." C. measured risk taking is encouraged and supported. D. managers alone determine and plan the work. E. most information is "management property."
Fine Art Salon and Spa recently hired Natalie as a receptionist. Her job mainly involves greeting customers, booking appointments, and connecting customer calls to the appropriate department. One of the walk-in customers asked Natalie to recommend a natural treatment to reduce the dryness on his skin. Natalie replied that he would have to wait to meet the spa manager, as this was not her job. How should the manager at the Spa react to Natalie's response?
A. The manager should ask Natalie not to interact with walk-in customers in any situation. B. The manager should be happy that Natalie is not deviating from the job description. C. The manager should train her so that she knows about the spa's products and how to sell them. D. The manager should demote Natalie to a much lower position. E. The manager should promote Natalie to the position of a customer service rep.
Which of the following is NOT true under the Electronic Communications Privacy Act?
A)An intended recipient of an e-mail has the right to disclose it to third persons. B)ISPs are prohibited from disclosing the content of electronic messages to anyone other than the addressee, even if the disclosure is necessary for the performance of the ISP's service. C)An employer has the right to monitor workers' e-mail if the monitoring occurs in the ordinary course of business. D)An employer has the right to monitor workers' e-mail if the employer provides the computer system.
In the "white-water rapids" metaphor of change, change is seen as an occasional disruption in the normal flow of events.
Answer the following statement true (T) or false (F)