Which of the following events is described in the textbook as driving ERP implementation?
a. The recession from December 2007 to June 2009
b. Y2K
c. The 9-11 terrorist attacks
d. The war in Iraq
b. Y2K
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The vast majority of all job openings in the United States are
A) advertised in the newspaper. B) posted on Craigslist or Monster. C) never advertised to the general public. D) senior positions that require years of experience. E) entry level.
One pointer on how to chair a multiparty negotiation effectively is to encourage people to express interests, mirror them back, and encourage people to identify not only what they want, but also why they want it.
Answer the following statement true (T) or false (F)
One guest always stays at the same hotel when she is in town because the employees greet her by name, and they always set up her room according to her indicated preferences in her loyalty club profile. This is an example of how co-production ______.
a. builds commitment b. decreases the guest’s perceived value c. serves as a differentiation strategy d. cuts costs for the hotel
Which of the following is an example of a wicked problem?
a. A community attempting to prevent terrorism b. A community building a new hospital c. A community seeking to attract entrepreneurs d. A community focused on repaving its roads