One guest always stays at the same hotel when she is in town because the employees greet her by name, and they always set up her room according to her indicated preferences in her loyalty club profile. This is an example of how co-production ______.
a. builds commitment
b. decreases the guest’s perceived value
c. serves as a differentiation strategy
d. cuts costs for the hotel
a. builds commitment
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The fourth stage in the consumer purchase decision process involves deciding from whom to by and when to buy so that the purchase decision can be made. What is this stage called?
A. purchase decision B. information search C. alternative evaluation D. postpurchase behavior E. problem recognition
What is NGT? What is its value for group decision-making?
What will be an ideal response?
In a practical sense, effective persuasion shows how you can help solve a problem or make life easier for your audience
Indicate whether the statement is true or false
It takes one day for Peter Gibbons to complete a TPS report and attach the cover sheet. During that day, Peter spends about 15 minutes a day performing actual work and the other 7 hours and 45 minutes spacing out
Which of the following statements is correct? A) Peter's cycle time is 7 hours and 30 minutes. B) Peter's efficiency is 25%. C) Peter's productivity is 8 hours per TPS report. D) Peter's percent value-added time is just over 3%.