Which model of communication best describes complex face-to-face communication?
A. interaction
B. action
C. transaction
D. construction
Answer: C
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The tendency for people to see members of an out-group as less diverse and more stereotypic than the members of that in-group see themselves is called ______.
a. the illusory correlation principle b. the out-group homogeneity effect c. the illusory homogeneity effect d. the out-group correlation effect
Studies reported in the text show that the nonverbal communication of physicians has the greatest impact on ______.
a. patient satisfaction b. patient health c. patient compliance d. patient loyalty
Your self-concept is comprised of two main components
A. self-awareness and self-image. B. self-awareness and self-esteem C. self-image and self-perception. D. self-image and self-esteem.
A TV celebrity is asked to give a commencement speech, the first she has ever presented. What advice should she be given?
a. Offer a motivational message. b. Focus on a persuasive argument. c. Be very detailed and thorough. d. Organize the speech in a topical pattern.