Describe the gap between business personnel and IT personnel and what an organization can do to close this gap.
What will be an ideal response?
Business personnel possess expertise in functional areas such as marketing, accounting and sales. IT
personnel have the technological expertise. This causes a communications gap between the two. IT
personnel have their own vocabularies consisting of acronyms and technical terms. Business personnel
have their own vocabularies based on their experience and expertise. For both sides to have effective
communications, the business personnel must seek to achieve an increased level of understanding of IT
and the IT personnel must seek to achieve an increased level of understanding of the business.
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Which of the following statements about quality costs is true?
A) Both external and internal failure costs can be reduced (theoretically to zero) by paying more attention to quality issues early in the value chain. B) Increasing expenditures related to prevention and appraisal can result in significant overall cost savings in the long run. C) It may be prudent to increase expenditures in one or more areas in order to decrease other costs. D) All of these are true.
Which of the following business application programs would encourage collaboration of workers dispersed throughout the company to work together in real time on projects?
a. Lotus 1-2-3 b. Word Perfect c. Lotus Notes d. COBOL e. Excel
The obligation of a principal to pay an agent for expenses incurred by the agent while performing work for the principal is known as
a. repayment. b. indemnification. c. recovery. d. reimbursement.
FICA taxes include:
A. Federal and state unemployment taxes. B. Employee federal income tax. C. Charitable giving. D. Employee state income tax. E. Social Security and Medicare taxes.