Employer campaign tactics try to dissuade employees from voting for a union by influencing all of the following except:
A. job dissatisfaction.
B. utility maximization.
C. union instrumentality.
D. collective social identity.
B. utility maximization.
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Independent projects are projects that if accepted or rejected, do NOT affect the cash flows of other projects
Indicate whether the statement is true or false
Answer the following statements true (T) or false (F)
1. Low quality and low cost, and high quality and high cost, bring about the same perceived value to the guest. 2. The guest experience usually has only one moment of truth. 3. Service is largely intangible. 4. Service quality is most reliably defined by managers, auditors, and rating organizations.
During the analyze phase of Six Sigma, the project team ______.
A. uses statistical tools to determine the relationship between the suspected causes and their effects B. makes improvements to the process C. ensures the problem is well defined D. ensures the improvements are sustained
______is the means by which a person controls the behavior of others through punishments, threats, or sanctions.
A. Coercive power B. Legitimate power C. Expert power D. Reward power