A penetrating question can provide interesting information BUT you still need to display some

sensitivity when formulating your questions.

Indicate whether the statement is true or false


TRUE

Communication & Mass Media

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Jesse is the new hire at a consulting company in Boston. She was hired straight out of college, and is unsure of exactly what the environment of the firm is like. She has previous internships under her belt, but being in a full-time salary position just feels different. She uses her breaks to observe group interactions and ask employees about the do's and don'ts of the workplace. She is discovering group norms through:

a. Initial group patterns b. Explicit behavior or statements c. A critical event d. Past group experiences

Communication & Mass Media

Values have no place in logical thinking

Indicate whether the statement is true or false

Communication & Mass Media

The imbalance between one's attitudes, beliefs, and values is called _____

A. political apathy B. cognitive dissonance C. self-talk D. ethos

Communication & Mass Media

Which of the following should interviewers do when discussing the total performance of employees during performance review interviews?

A. Communicate factual, performance-related information, and give specific examples. B. Strive for a more subjective integration of work and results. C. Begin with areas of improvement, and focus on employees' weaknesses. D. Focus on covering performance standards that are unmet, and discourage employees from identifying strengths.

Communication & Mass Media