In issues management, if the company decides the emerging issue is potentially damaging, what is the next step?
A) issue identification
B) issue analysis
C) create strategic plan
D) begin litigation
E) launch image repair
Answer: C
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Which of these is the key reason to use the second-person tense in web copy?
a. It is too difficult for a team to write on behalf of the customer’s voice. b. This is standard AP style. c. The reader feels like he or she is in conversation with you. d. It is how English teachers teach writing in school.
In his book, Dealing with Difficult People, Hal Plotkin recommends a six-step approach to providing feedback to such people and to helping them realize their full potential. Which of the recommendations does Plotkin identify as the first step?
a. Identify specific successes and failures. b. Stop talking and start listening. c. Describe the implications of the behavior. d. Link past accomplishments to needed change. e. Agree and follow up on a course of action.
The more complex a situation, the higher perception of risk
Indicate whether this statement is true or false.
According to the Freedom of Information Act, how much time does the Navy have to respond to your document request?
a. 24 hours. b. 20 working days. c. One month. d. Three months from the date of receipt.