Which performance appraisal method is most associated with file folders of positive and negative performance of employees?
A. Narrative method
B. BARS
C. Critical incidents
D. MBO
E. Ranking method
C. Critical incidents
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Xtra Company purchased a business from Argus for $96,000 above the fair value of its net assets. Argus haddeveloped the goodwill over 12 years. How much would Xtra amortize the goodwill for its first year?
a. not enough information to calculate amortization b. $7,000 c. $8,000 d. goodwill is not amortized
For every dollar's worth of goods and services bought today, the amount of money it will take in N years to buy the same amount of goods and services when the average future inflation rate is peis called the ________.
A. realized inflation discount factor. B. future inflation discount factor. C. future-augmented inflation factor. D. past-adjusted inflation factor.
What does guestology do differently from traditional management thinking?
a. It makes employees the top priority. b. It incorporates social psychology into the planning process. c. It forces the organization to start its analysis of the guest experience from the customer’s or guest’s point of view. d. Uses guest’s financial ability to pay to lead product development.
In the United States the goal of positive action programs is to compensate for past discrimination, what is the goal of positive action programs in Europe?
a. The European goal is similar to that of the United States b. To ensure equitable representation by designated groups c. To avoid sanctions from the international community d. To assure immigrants that they will be treated fairly across the various European borders