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Indicate whether the statement is true or false.
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In which of the following situations would a company be more likely to offer phantom stock?
a. The company is not privately held. b. The company is not publicly traded. c. The company does not want to increase organizational loyalty among employees. d. The company has very low profits.
CPA with regard to customer service management stands for ______.
A. customer profitability analysis B. company profitability analysis C. collective profitability analysis D. convenient profitability analysis
The referral approach is most likely effective because customers:
A) appreciate prepared salespeople B) expect to ask and answer many questions C) tend to focus on benefits instead of features D) usually trust a salesperson who presents statistical data E) are impressed by product benefits presented by satisfied customers
One way to foster creativity and change, as implied by March (1988) is to _________.
a. Carefully manage and control staff to ensure you capture any great ideas that they might come up with b. Look at what your competitor is doing and copy it and do it even better c. Allow people to experiment with the technology of foolishness (i. e. let them play and do things they do not normally do). d. All of the above