Answer the following statements true (T) or false (F)
1. Managers in service firms face the same issues as managers in product-producing firms.
2. A higher GMA does not affect the employees’ capability to perform better.
3. The indirect cost of turnover is the cost of disappointed customers.
4. Turnover is always a bad thing.
1. False
2. False
3. True
4. False
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A ____ is an offeree's refusal to accept an offer
A) revocation. B) counteroffer C) rejection D) statutory irrevocability
Libby is a mid-level supervisor in a university administrative office. Some of the employees feel the office lacks true equity. Libby has to do employee evaluations soon. What action should Libby take to reduce the feelings of inequity associated with her office?
A. avoid giving any really high evaluation scores to employees who are seen as favorites B. give employees honest evaluation scores based on their performance, good or bad C. give every employee exactly the same evaluation score D. make employee evaluate their peers anonymously through a random drawing E. avoid giving any really low evaluation scores to employees who have complained
Which of the following statements is true of the role of quotas in surveys?
A. They are used to increase the response rates for self-administered questionnaires. B. They are used to evaluate the efficiency of interviewers. C. They are primarily used to train interviewers to correctly select a prospective respondent for inclusion in a study. D. They are used as blueprints for training people to complete the interviewing process in a consistent fashion. E. They are used to ensure that data is collected from the correct respondents.
A machine shop has two machines, A and B. Four jobs need to be processed through machine A first and B second. Job 1 will take one hour on machine A and three hours on machine B. Job 2 will take three hours on A and two hours on B. Job 3, seven on A and three on B. Job 4, five hours on A and one hour on B. Using Johnson's rule, in what order should these jobs be done?
Fill in the blank(s) with the appropriate word(s).