Indira manages a team of people in the accounting department at Financial Partners, LLP. The company has been in buyout talks with a large competitor for the past few months. As the merger deal nears completion, Indira started noticing a change in her team's conduct. One of the collection agents, Malcolm, is taking longer lunches and often returns reeking of alcohol. She observed Akobo, the accounts receivable supervisor, uncharacteristically lashing out at vendors on the phone. Her own assistant, Marjorie, started nervously tapping her feet and pulling at her hair during meetings. Indira is worried about her team and their well-being. According to the protocols of assessment, which of the following actions will help Indira best understanding her team's issues?
A. hiring an expert to observe her team as they work and to report on the status of each member
B. considering what might be causing the issues and having her team members fill out questionnaires asking about the sources of their anxieties
C. bringing in a masseuse at lunch time once a week to give free massages to the team members who want them
D. instituting a program through which high-performing employees mentor lower-performing team members, regardless of seniority
E. reading through her team's e-mail correspondence to search for clues about their shift in behavior
Answer: B
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