In work situations where change is obviously the best choice, the change agent seldom encounters fear, anxiety, or resistance.
Answer the following statement true (T) or false (F)
False
Even in work situations in which change is the obvious best choice, the employees may be fearful, anxious, and/or resistant to the change.
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Jennifer's staff enjoys working for her but thinks she is a perfectionist. She often thinks that she is the only one who can handle her division's difficult clients or handle some of the most sensitive issues, so she frequently has problems with
A. responsibility. B. allocation. C. accountability. D. authority. E. delegation.
An inflation guard endorsement on a homeowner's insurance policy
A) periodically increases the face amount of dwelling protection to reflect changes market value. B) ensures that insurance premiums will not rise faster than the general price level. C) ensures that insurance premiums will not rise faster than the average price of a new home. D) indexes copayments to the cost of living.
Dividing a population on the basis of age, gender, income or education is ________.
A. marketing statistics B. demographics C. behavioral data D. psychographics
Which of the following statements about insurance brokers is (are) true?
A) They legally represent the insurance company. B) They have the legal power to bind the insurance company and can provide coverage for their insureds immediately. C) They have the right to approach a variety of insurers when searching for a particular product or coverage. D) Both A and B are true.