A local car dealership sells a minivan to a couple. Three days later, they call the couple to ensure they are happy with the purchase and to address any questions or concerns they may have regarding the new vehicle. This dealership is trying to gain a competitive advantage through superior
A. responsiveness to customers.
B. speed and flexibility.
C. innovation.
D. efficiency.
E. product quality.
Answer: A
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Direct liability occurs when the:
A. agent's criminal behavior occurs outside the scope of employment. B. principal has liability insurance and the agent commits a tort. C. agent is not acting at the direction of the principal. D. principal is negligent in the hiring and/or the supervision of the agent.
According to the text, panel surveys are used primarily because of their lower cost compared to random sampling
Indicate whether the statement is true or false
Which budgeting process starts with departmental managers and flows up through middle management and then to top management?
a. Departmental budgeting b. Participatory budgeting c. Centralized budgeting d. Master budgeting
Which one of the following is not an example of human capital advantage?
a. An employer implements the ideas offered to him by his talented staff b. An employer finds out her employee is a former junior diplomat to China and uses her knowledge and networks to access the Chinese market c. An employer implements an IT monitoring system that ensures his staff are as efficient and productive as possible d. An employer appoints a student with an MBA to a new managerial position