The purpose of a question-and-answer period is to clarify issues for the entire audience.
Answer the following statement true (T) or false (F)
True
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When Anna attended a funeral for her friend's grandmother, she was shocked to see that many mourners wore white. Anna found this disrespectful, believing that everyone wears black to indicate sadness. Anna's attitude toward these mourners can be best characterized as __________.
A. uneasy B. ethnocentric C. stereotypical D. discriminatory
According to Fayol, esprit de corps meant that a strong organization is one that has loyal members, who will strive to keep the organization together at the cost of their personal interests
Indicate whether this statement is true or false.
During her lecture, the professor told the class there would be four major points covered on the test. She counted these points on her fingers for the class to see as she discussed what would be covered
The professor's actions are an example of _____. a. substituting b. complementing c. regulating d. repeating
Which of the following is not necessary for an effective apology?
A. An expression of wrong-doing B. Promises of not engaging in the offensive behavior again C. Acknowledgement of responsibility D. Expression of regret or remorse E. Awareness of harm resulting from one's actions